If you've had your phone number for a long time, you may be keen to keep the same number when you join Vonage. Fortunately, Vonage can arrange the transfer of the majority of existing UK landline phone numbers and manage the process for you.

How does the number transfer process work?

When you sign up for a Vonage service you will be asked if you want to keep your existing number. You will then be asked for some information about your current service. This information will be used by Vonage to match your details with your current service provider. Your current service provider will contact you to advise whether there are any switching implications e.g. early terminations fees. When you proceed with the Vonage order the process of transferring your number will be initiated

How long does the number transfer take?

The process takes around 5 business days but occasionally it will take a lot longer - it is important that all the required information is provided speedily and accurately to avoid any delays. In the interim, you will effectively have two phone numbers to use, your original landline number and your new, temporary Vonage number.

When I get my Vonage number, should I cancel my old phone service?

No. Your original phone service needs to be active for the number transfer to take place, and if it is cancelled, you will lose your original number. Vonage will manage the transfer process via ‘One Touch Switch’ and your existing service will be disconnected automatically. Visit Ofcom.org for more information.